Comcast today announced that the company is deploying support via SMS, allowing users to get account help by sending a text to COMCAST4U (short code 266278). Users can send a variety of messages (listed in the link above) like CALLME, which prompts a call from Comcast support, NOAPPT, which cancels scheduled service calls, or BAL, which provides users with their account balance.
Source: http://www.notepage.net/blog.htm#1134
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