শনিবার, ২৮ মে, ২০১১

Premium Text Messaging Complaints

People are finding charges on their mobile phone bills that they say were not authorized, including mystery text services that appear out of nowhere and charge for content that people believed was free.

I was the victim of a scam recently in which $9.99 was charged to my cellular account for so-called inspiration text messages for which I definitely did not sign up. The phone, a BlackBerry on Sprint, is a second phone kept around for emergencies only and had not been used for about a month before the text messages were noticed.

I halted the service by texting STOP and called the company listed as the provider, InspiraCell, to find out why they had signed me up for this inane service. I could not get through. I next called Sprint to ask them about it. A customer support representative put a block on the service, removed text message service entirely from the phone and told me I would be able to get the charge removed from my bill when the statement came, which I was. However, he was not able to tell me how the charge got authorized for my account.

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Source: http://www.notepage.net/blog.htm#1226

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