Interview with Luke Kendall of Just Host
Chris: Hi Luke, can you tell me more about your position at Just Host and explain to our readers what work your perform at Just Host?
Luke: Well my official role here at Just Host and the one you will find on our website is Marketing Manager however, my work here isn't just confined to the 4 walls of the marketing department. I often deal with customers directly who have ideas and suggestions on how our services could be improved. This could be anything from adding new tools inside our control to expanding and improving the help center on our website.
Chris: You have been providing shared hosting for some time now, what made you decide on offering a reseller service?
Luke: We have always allowed customers to host unlimited domain names but not from separate control panels. Customers would often ask us if this were possible and of course without a reseller account it would not be. Reseller hosting has always been something we wanted to offer our customers, we were just waiting for the right moment and 2 months ago that moment came when we announced the launch of our reseller service. Today we already have over 1,500 active resellers hosting with us and we haven't even entered month 3 yet!
Chris: What methods of advertising has Just Host been involved in?
Luke: When we first launched the company we advertised everywhere, from magazines to online directories we were there. This gave us our name, everyone in the industry had heard of us and we had a few thousand customers behind us. Now focus on areas we get the best response from including our in-house affiliate program which awards customers with $60 by referring a friend to Just Host.
Chris: How successful has your affiliate program been for you?
Luke: Our affiliate program has been hugely successful, we currently have over 16,000 active affiliates who have referred one or more customers to Just Host.
Chris: Let's go back to reseller web hosting for a minute, why should someone choose Just Host over any other reseller hosting provider? What do you do differently?
Luke: Our reseller service was built with ease of use in mind. Reseller web hosting is undoubtedly more complex than shared hosting so we wanted to end up with a product that anyone could use. From start to finish our trained techs will walk you through the process of setting up your account. We also extended our help center which now includes a handful of reseller guides and even more video tutorials, helping you familiarize yourself with the WHM control panel. We are also very affordable at just $19.95 a month, this includes plenty of disk space and bandwidth for your needs!
Chris: Tell me about your data center, where is it located?
Luke: Our data center is located in Chicago, IL we have hundreds of servers there, securely hosting over 180,000 websites on high performance, Dell servers.
Chris: Thanks Luke - Finally, what does Just Host have planned for 2010? Can we expect to see any more product launches in the near future?
Luke: Most definitely! We are always busy working on new ideas and we already have something big planned for this year. We don't like to give too much away though so hold tight and we will keep you posted!
Chris: Sounds very promising, please do keep us informed. Thanks for taking the time to speak with us Luke.
Luke: No problem, thanks for having me!
Related Sections:
Interviews With Hosting Industry Figures
Reseller Hosting Recommendations
Why Should I Start A Hosting Company?
Source:
http://www.resellerguide.com/articles/interview-hosting/justhost-interview/256
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