On May 5th, 2009, I sat down with Ben Welch-Bolen from Site5 to talk about reseller hosting.
Chris: Hi, what is your position at Site5 and what does that cover?
Ben Welch-Bolen: My official title is CEO of Site5. On a day to day basis I'm involved in just about every department at Site5 and you will even see me on twitter and our forums helping customers. Long term I help plan our future projects, improvements to our hosting and services, and the direction of Site5 over the coming months and years to make sure we are providing the best hosting and customer service possible.
Chris: How many resellers do you provide hosting for currently?
Ben: Site5 currently provides reseller hosting to around 4,000 customers. The vast majority of those are smaller hosting companies and designers who host their clients sites..
Chris: What type of features do your reseller hosting plans come with?
Ben: We offer our resellers a free billing manager called ClientExec that can handle all signups and setup. All our hosting packages come with cpanel and WHM and a load of features. We give all our resellers RVSkin and Fantastico as well.
Chris: What type of advertising methods does Site5 use to get new customers?
Ben: We use everything we can! We use PPC, SEO, social media, affiliates, and anything we can to get customers to our site and learning about Site5's hosting. We also focus heavily on providing amazing jaw dropping service to our clients so they spread our name for us. We have found that word of mouth about the quality of your hosting and tech support is the easiest way to grow.
Chris: Do you do split testing and landing pages and so on to raise conversions?
Ben: Yes we do, we are finishing putting the finishing touches on our custom built system but it should be ready for it's first tests this week. It is very important for marketing to present visitors with the info need. Forcing visitors to stumble around your website trying to find answers to their questions means you are going to lose them as customers.
Chris: Where are your data centers located?
Ben: Our primary data center is based in Dallas Texas.
Chris: That's great. Thanks for taking a moment to talk to us.
Ben: No problem. Thanks for having me.
Related Sections:
Interviews With Hosting Industry Figures
Related Links:
Site5 Reviews
Site5 Coupons
Source:
http://www.resellerguide.com/articles/interview-hosting/interview-with-site5-ceo-ben-welch-bolen/252
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